Words have run many major
annual events for Associations, Royal Colleges and Societies. We can operate as
an extension of your office by handling all the delegate registrations,
queries, hotlines, invoicing and badging/ticketing.
and post-event services such as the accurate recording of event CPD, attendance
management and tracking, exhibitor badging and data capture, post-event surveys
and CPD certificates.
This enables your staff to handle the other
aspects of the event without the distraction of the day to day registration
processes and we can help with marketing the event which is often the
organisation's main revenue earner.
up by over 30 years experience in the events industry with hundreds of
successful events and happy clients and more importantly hundreds of thousands
of satisfied delegates.
- Event specific dedicated website complete with
individual/group booking and payment capabilities with multiple registration
categories and different levels of fees related to either registration category
or date (early bird, late, on-site). The ability to control specific free of
charge days for specific categories such as VIP's, speakers and
- Incorporate membership or previous attendance
files into the on-line registration process. This enables us to auto-load
personalised records meaning that the delegate does not have to enter all of
their personal and address information. This can be done by clicking on a
personalised email link, entering a specific hard copy or emailed reference or
by entering a small amount of information such as membership number, surname
and initial. Records can be automatically linked to charging rates via their
- Match incoming regsitrations with existing
records in your membership file or database so that a single record is updated
with event history and attendance.
- Set-up dedicated bank and merchant accounts for
the processing of internet and over the phone card payments and refunds. This
ensures all financial transactions and processing are completely transparent.
Supported by full financial or audit trail reports post-event.
- Automated invoice via email direct to the
delegate along with the confirmation of their booking.
- Personalised email or postal badge/ticket
confirmation with any relevant literature.
- On-line reports so you can see 24/7 how many
delegates have registered for the event, this can be separated into categories
and shows numbers of days booked, lecture bookings and indicators of attendance
for special and social events.
- Registration hotline to handle any delegate
queries before and after the event, deal with and resolve any problem payments,
group bookings, membership status or registration category queries, CPD
- Work with you to create, manage and send
personalised emails for the marketing process to promote the event, provide
extra information, reminders for early bird rates, etc, these can also be
tracked for open and click-through rates.
- Create, manage and send personalised marketing
SMS text messages to further promote the event.
- Allow delegates to book online during the event
to keep on-site registration and staffing levels (and thus cost) to a
- Supply all staff and equipment for all on-site
registration and payments (PDQ machines), handle all delegate queries, bag
- Supply handheld room swipe systems tailored to
record and check the delegate data for correct days, sessions, special paid
sessions. We can also supply the key staff for managing the room entry swipes
for the recording of CPD. Optional Messaging and Business Card systems are also
- Process all room swipes and lecture data to
create master files which are then used to tag delegate records with individual
sessions attended so that we can create CPD certificates.
- Set-up and manage the post-event web survey and
supply the results. Link the post-event survey to CPD so as delegates complete
the survey they are then able to access their CPD certificate on-line and print
or save as required.
- We are also able to help if you have an
exhibition running alongside your event by providing stand booking services,
exhibitor badges and exhibitor handheld Data Capture Systems which can be
tailored to individual exhibitors.